fbpx
Howdy! How can we help you?
Table of Contents
< All Topics

How to Check Your Payment Statuses on HHC Dropshipping

At HHC Dropshipping, we’ve made it easy for you to track your earnings directly through your account. Whether you’re new to the platform or want to understand the payment process better, this guide will walk you through how to check your payment status and what each payment term means.

Step-by-Step: How to Check Your Payment

To view your payment details, follow these steps:

  1. Log in to your HHC Dropshipping account: hhcdropshipping.com 
  2. From your dashboard, go to the “Order / Profit Report” section 
  3. Your profit report will appear, showing each order along with its respective payment status.
  4. When you open the profit report, invoices are not immediately visible. To check invoice status and detailed payment history, navigate to the “Payment Logs” section and then click “View Invoice” 

This is the main section where you can monitor all your in detailed profit activity, invoice statuses, and payment updates.

Payment Statuses Explained

Here’s what each status in your payment report means:

Ready for Payment

Your invoice has been generated, and your profit amount is in the queue for transfer. No action is needed, your payment will be transferred according to the regular payment schedule.

Transferred

Your payment has been successfully transferred to your registered bank account. You can confirm the deposit by checking your bank statement or mobile banking app.

On Hold

This status indicates an issue with your bank account details, either they are incorrect or missing. Until this is corrected, your payment cannot be processed.

What to do:
 Go to your account profile, update your bank information, and recheck for accuracy. If you’re unsure, you can contact support for assistance.

 

What If Your Invoice Is in Minus (Negative Balance)?

In some cases, you may see a negative invoice amount in your profit report. This usually happens due to product returns. When this occurs, your payment report will show one of the following statuses:

Unsettled Payment:

If you receive a notification saying:
 “Account inactive due to unsettled negative invoice, please settle negative invoice by launching a support ticket to reactivate account”.

It means your account has gone into negative balance, usually due to returns. An invoice has been generated against this amount. To reactivate your account for further actions, you’ll need to launch a support ticket via the Complaint Centre.

Settled Payment:

This status confirms that you have successfully paid the negative balance, and your account is now cleared for further activity.

 How to Settle the Negative Invoice and Remove Restrictions:

  1. Log in to your HHC Dropshipping account. 
  2. Go to the “Order/Profit Report” section from your dashboard. 
  3. Review the unsettled negative invoice details. 
  4. To settle the invoice and request reactivation, you must launch a support ticket via the complaint centre under the category of “Settle Negative Balance to Remove Restrictions”. 

Note: Your account will remain inactive until the negative invoice is cleared and verified by the support team.

Need Help?

If you’re unsure about your payment status or need help resolving an issue:

  • Submit a support ticket through your dashboard 
  • Or visit our Knowledge Base: https://hhcdropshipping.com/knowledgebase