Why tracking your order is important?

Tracking your order is a crucial aspect of managing your business with HHC effectively. Here’s why:

1. Visibility and Transparency:

   – Tracking provides real-time updates on the status of your parcels, allowing you to see each phase of the delivery process.

   – Knowing whether your parcel has left the HHC facility, reached the courier facility, or is en route to the customer helps you stay informed.

2. Customer Service:

   – Being able to inform your customers about the exact location and status of their orders enhances their trust and satisfaction.

   – Prompt updates to your customers can lead to fewer inquiries and complaints, improving your overall service quality.

3. Issue Resolution:

   – If a parcel is delayed or lost, tracking information helps you quickly identify the problem and take necessary actions.

   – Early identification of issues such as failed delivery attempts allows you to intervene and arrange re-delivery or address correction.

4. Inventory Management:

   – Tracking helps you monitor which products are in transit, delivered, or returned, aiding in better inventory management and planning.

   – This information is crucial for restocking popular items and managing returned inventory efficiently.

5. Performance Metrics:

   – Monitoring delivery times and the efficiency of different courier services can help you choose the best partners and improve your logistics strategy.

   – Analyzing tracking data can also provide insights into delivery patterns and customer satisfaction levels.

How to Track Your Orders

1. Daily Check:

 Morning Routine: Ensure you check the RCP page every morning. This page is updated daily, and timely action is required.

2. Identify the Reason for Return:

Review the Reason: If you see your order on the RCP page, check the reason provided for the return.

Assess the Validity: If the reason seems incorrect, verify it with your customer by calling.

How to Reattempt Via Order Report:

Check Order Report: Visit the order report and check the column “Order Status”. Filter orders with the “Return Confirmation Pending” status.

Link: https://hhcdropshipping.com/Member/my-account/profit-report/

Figure:

Contact Your Customer: Confirm the details with your customer to ensure there was no misunderstanding.

Shipment Status Column: Check the shipment status column, there is a reason provided for the RCP order, once you reconfirm the order by calling your customer, click on submit a request to add remarks for reattempt as shown in the figure below.

Figure:

Once you click on submit request a reattempt view will appear, add your remarks and hit the send button to forward the reattempt request, as shown in the figure below.

Figure:

Once the process is complete, your given order will be reattempted and will be on route for delivery the next working day.