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My Profit Invoice is Generated but Payment Not Transferred on HHC what should I do?

If your invoice has been generated but the payment has not been transferred on HHC, follow these steps to resolve the issue:

Steps to Resolve “Invoice Generated but Payment Not Transferred”

1. Verify Invoice Details:

   – Ensure that all details on the invoice are correct and that it reflects the proper amount due.

2. Check Payment Method Details:

   – Double-check that your payment method details are accurate and up-to-date in your HHC account.

3. Launch a Ticket:

   – If everything is correct and you still haven’t received the payment, you need to launch a ticket on HHC.

Steps to Launch a Ticket for Payment Issues

1. Open the Ticket Form:

   – Go to the “Ticket / Support” section on your HHC Dropshipping account.

2. Select the Category:

   – Choose “Payment Issues” or a similar category that pertains to financial discrepancies.

3. Fill Out the Form:

   – Invoice ID: Enter the Invoice ID that has been generated but not paid.

   – Message: Explain the situation in detail, mentioning that the invoice has been generated but you have not received the payment.

   – Attach Files: If possible, attach a screenshot of the invoice and any relevant payment details.

4. Submit the Ticket:

   – After filling out all necessary details, click on the “Submit” button to launch the ticket.

Visual Guide:

Step 1:

Step 2:

Step 3:

Step 4:


Hit submit to launch the ticket.

Follow-Up Actions

1. Monitor the Ticket:

   – Regularly check the status of your ticket for responses from HHC customer support.

2. Respond to Inquiries:

   – If HHC ticket agent asks for more information, provide it promptly to expedite the resolution process.

3. Confirm Payment Receipt:

   – Once the payment is transferred, confirm the receipt and ensure the amount matches the invoice.

Expected Outcome

– The HHC agent will investigate the issue based on the details provided.

– The payment will be processed and transferred to your account.

– You will receive confirmation from HHC about the resolution of the issue.

By following these steps and providing detailed information, HHC will be able to address the payment discrepancy and ensure you receive the funds owed to you.