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How can i directly submit a Shipment Reattempt Request without launching support ticket?

Managing RCP Orders Directly From Order Report:

1. Daily Check:

 Morning Routine: Ensure you check the RCP page every morning. This page is updated daily, and timely action is required.

2. Identify the Reason for Return:

Review the Reason: If you see your order on the RCP page, check the reason provided for the return.

Assess the Validity: If the reason seems incorrect, verify it with your customer by calling.

How to Reattempt:

Check Order Report: Visit the order report and check the column “Order Status”. Filter orders with the “Return Confirmation Pending” status.

Link: https://hhcdropshipping.com/Member/my-account/profit-report/


Contact Your Customer: Confirm the details with your customer to ensure there was no misunderstanding.

Shipment Status Column: Check the shipment status column, there is a reason provided for the RCP order, once you reconfirm the order by calling your customer, click on submit a request to add remarks for reattempt as shown in the figure below.


Once you click on submit request a reattempt view will appear, add your remarks and hit the send button to forward the reattempt request, as shown in the figure below.


Once the process is complete, your given order will be reattempted and will be on route for delivery the next working day.