My Invoice is generated but it is On Hold? what should i do?
If your invoice has been generated but is on hold due to incorrect bank account details, follow these steps to resolve the issue by launching a ticket under the category “Change Bank Account Details”:
Steps to Resolve “Invoice Generated but On Hold Due to Wrong Account Details”
1. Verify Account Details:
– Ensure that the bank account details you intend to provide are correct and updated.
2. Launch a Ticket:
– You need to launch a ticket to inform HHC about the incorrect bank account details and provide the correct ones.
Steps to Launch a Ticket for Changing Bank Account Details
1. Open the Ticket Form:
– Go to the “Ticket / Support” section on your HHC Dropshipping account.
2. Select the Category:
– Choose “Change Bank Account Details” as the category for your ticket.
3. Fill Out the Form:
– Invoice Number: Enter the invoice number that is on hold.
– Message: Clearly explain that the payment is on hold due to incorrect bank account details and provide the correct account details.
– Attach Files: Attach any relevant documents if required (such as a screenshot of the invoice or proof of the correct bank details).
4. Submit the Ticket:
– After filling out all necessary details, click on the “Submit” button to launch the ticket.
Visual Guide:
Step 1:
Step 2:
Step 3:
Step 4:
Hit submit to launch the ticket.
Follow-Up Actions
1. Monitor the Ticket:
– Regularly check the status of your ticket for responses from HHC ticket support agent.
2. Respond to Inquiries:
– If HHC ticket agent asks for more information, provide it promptly to expedite the resolution process.
3. Confirm Payment Receipt:
– Once the bank details are updated and the payment is processed, confirm the receipt in your account.
Expected Outcome From HHC Dropshipping
– The HHC agent will update your bank account details based on the information provided.
– The payment will be released from hold and transferred to your correct bank account.
– You will receive confirmation from HHC about the resolution of the issue.
By following these steps and providing detailed and accurate information, HHC will be able to address the issue of your invoice being on hold and ensure the payment is transferred to the correct account.